Changes and refunds
Changing or cancelling a booking
Go to manage booking, enter your reference and the email you booked with. The conditions that apply to your specific ticket are shown at the top of the page.
What you can change
- The travel date, subject to space on the new date
- Seats, free of charge until the carrier closes the booking
- Passenger names, up to 72 hours before departure
- Extras such as luggage or an onward transfer
What you cannot change
The departure city and the destination cannot be changed. Cancel under the conditions of your fare and make a new booking instead.
Refunds
Refund windows on this network are wider than on ordinary routes, because a seat released at short notice is hard to resell. Typical terms are a full refund more than 5 to 7 days ahead, a partial refund up to 48 or 72 hours ahead, and nothing after that. The carrier's exact terms are shown before you pay. Refunds go back to the card used and take 5 to 10 working days.
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If anything here is unclear, ask us before you book. We would rather answer a question than see someone turned back.