Help centre
The answers that matter most on these routes are about documents and timing. Start there.
Read these first
- How to book a seatThe five steps from search to confirmation, and what you need at each one.
- Documents you must carryThe originals every passenger needs, and the extra rules for children.
- What happens at the control pointThe part of the journey that takes longest and is hardest to predict.
- Travelling with childrenConsent documents, seats, fares and practical advice for a long journey.
- Luggage allowanceWhat is included, what an extra bag costs, and what cannot be carried.
- Finding the pickup pointWhy the location is confirmed by phone, and when to arrive.
- Changing or cancelling a bookingWhat can be changed, what it costs, and when a refund is due.
Browse by topic
Documents
What every passenger must carry, and the extra rules for children and for crossing a border.
2 articles
At the control point
What happens when the vehicle reaches the crossing, and how long it takes.
1 article
Still not sure?
Support is open 24 hours a day, every day. Ask before you book rather than after — most problems are fixable in advance and very few are fixable at the control point.