Legal
Privacy policy
Last updated Wednesday, 1 July 2026
Not reviewed by a lawyer
Who controls your data
Buspoji is the controller for the data you provide when searching and booking. The carrier that transports you is a separate controller for the data needed to perform the journey. The identity and registered address of the controlling entity must be completed before production use.
What we collect and why
| Data | Why we hold it | Lawful basis |
|---|---|---|
| Name and date of birth | To issue a valid ticket and verify reduced fares | Performance of a contract |
| Email and phone number | To send your ticket and notify you of disruption | Performance of a contract |
| Travel document details | Required by carriers on cross-border routes | Legal obligation |
| Payment details | To take payment; handled by our payment provider, not stored by us | Performance of a contract |
| Accessibility requirements | To arrange assistance you have asked for | Explicit consent |
| Analytics cookies | To understand which parts of the site do not work well | Consent |
How long we keep it
Booking records are kept for as long as tax and passenger-rights obligations require, then deleted. Account data is deleted when you delete your account. Analytics data is retained in aggregated form only. Specific retention periods must be confirmed by a qualified legal professional.
Your rights
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data erased where we have no continuing obligation to keep it
- Object to processing based on legitimate interests
- Receive your data in a portable format
- Withdraw consent at any time, without affecting processing already carried out
Contacting us
Data protection enquiries can be sent to support@buspoji.com. The data protection officer's contact details and the supervisory authority you may complain to must be added before production use.
Other documents
- Terms and conditionsThe agreement between you and Buspoji when you book a ticket through this site.
- Cookie policyThe cookies this site sets, what each one does, and how to change your choices.
- Accessibility statementHow accessible this site is, what we have tested, and how to report a problem.
- Refund policyWhen a refund is due, how much, and how long it takes to reach you.
- Passenger rightsYour statutory rights on coach journeys, and how to exercise them.
- Luggage policyAllowances, size limits, prohibited items and what happens to lost property.
- Travel document requirementsExactly what every passenger must carry, and the extra rules for children and for crossing a border.